Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery within South Africa is done at standard fee of R120. For shipping outside South Africa, shipping costs apply. Find detailed information here.

Which payment methods are accepted in the Online Shop?

We accept payment by:

  • Credit Cards (VISA/ MasterCard);
  • Debit Cards (VISA debit cards);
  • Payment in advance by Bank Transfer (South Africa);
  • Direct Bank Transfer Services (South Africa).
How long will delivery take?

Delivery within South Africa usually takes between 2 – 3 days and longer for deliveries outside South Africa. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our shop within a couple of days.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order Support to check whether we received your order.

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